To make sure you know your rights and responsibilities when dealing with customers, competitors, and suppliers the ACCC have developed a small business toolkit: accc.gov.au/business/small-business
The toolkit can help make sure you’re complying with the Competition and Consumer Act 2010, and the Australian Consumer Law.
Competing fairly and trading with other businesses
When dealing with other businesses, it’s important to understand the rules to make sure competition and contracts are fair.
Misuse of market power
Unfair contract terms
Unconscionable conduct
Cartels
Collective bargaining and boycott
Concerted practices
Exclusive dealing and resale price maintenance
Treating customers fairly
There are rules in place to make sure your business treats customers fairly when they purchase goods or services from you.
Consumer rights and guarantees
Selling safe products
Country of origin labelling
Pricing and promoting your business
You should be honest in your dealings and not make misleading claims about your products or services when advertising and selling your goods and services.
Misleading conduct and advertising
Pricing and unfair selling practices